An Actionable Insights Notification for a KPI will be created for each alert raised, if the Actionable Insights Notification Rule has been set up to create notifications. The notifications are sent to the responsible users or user groups to inform about the exceptional situation, so that a timely action can be taken.
For more information on how to set up Actionable Insights Notification Rules see How to: Set Up Notification Rules.
To calculate notifications
You can calculate notifications with a Scheduler Job or manually.
To calculate notifications with a Scheduler Job
- Click the
icon, enter Scheduler Job List, and select the relevant link. - Create a new Scheduler job by clicking the New action, or select an existing job.
- In the General FastTab, define the Job ID and Description.
- In the Object Setup FastTab, select Codeunit in the Object Type field and assign the Object No. with 10016610 (LSC ACI Notification Mgmt.).
- Go to the Schedule Details FastTab, define the date and time for when you would like the job to be executed. This includes Time Units, Time Between Check, Next Check Date, and Next Check Time.
- Based on the scheduled date, time, and frequency, the system will calculate the notifications for all KPIs according to their Notification Rules.
To calculate Notifications manually
- Click the icon, enter Actionable Insights KPIs, and select the relevant link.
- Select an Actionable Insights KPI, and click the Calculate Notifications action.
- Alternatively, click the Manage - View action to open the relevant Actionable Insights KPI Card, and click the Calculate Notifications action.
- The system will calculate the notifications for the selected KPI according to its Notification Rules.
The notifications will be assigned to the relevant Actionable Insights Users or User Groups as defined in the Notification Rules, and they will appear in the relevant tiles in the Active Notifications or Notification Overview cues in the Action Hub. The notification is delegated to another user, if an active Delegation Rule exists within the delegation period.
For more information on how to set up Delegation Rules, see the To set up Delegation Rules section in How to: Set Up Actionable Insights Users and Groups.
The existing open notifications will also be escalated, if the escalation rule is fulfilled.
To view the notifications
You can view calculated notificationsfrom:
- The Actionable Insights Notifications page
- Click the icon, enter Actionable Insights Notifications, and select the relevant link.
- Click the Manage - View action to open the Actionable Insights Notification Card.
- The Action Hub's tiles in the Active Notifications or Notification Overview cues
- Click the relevant tile to open the My Actionable Insights Notifications page.
- Click the View - Notification Card action to open the Actionable Insights Notification Card.
Below is a detailed explanation of the Actionable Insights Notification Card.
General FastTab
| Field | Description |
|---|---|
| Alert Type | This field shows whether the type of the Alert Rule is Alert or Alert Group. |
| Code | This field shows the code of the Notification Rule which is also the code of the Alert Rule or Alert Group that the Notification Rule is linked to. |
| Description | This field shows the description of the Notification Rule. |
| KPI Family Code | This field shows the code of the KPI Family to which the notification belongs. |
| KPI Group Code | This field shows the code of the KPI Group to which the notification belongs. |
| KPI Code | This field shows the code of the KPI to which the notification belongs. |
| Signal Date | This field shows the date of the signal entry which caused the notification. |
| Signal Time | This field shows the time of the signal entry which caused the notification. |
| Signal Entry No. | This field shows the number of the signal entry which caused the notification. |
| Status | This field shows the current status of the notification. The available statuses are Open, Review, Closed, and Closed (Resolved). |
| Severity | This field shows the severity level associated with each alert and notification, used for prioritizing and managing notifications in the Action Hub. |
Responsible FastTab
| Field | Description |
|---|---|
| Active User Group Code | This field shows the User Group that is currently assigned to the notification. |
| Active Retail User | This field shows the User that is currently assigned to the notification. |
Workflow
| Field | Description |
|---|---|
| Escalated | This check box shows if the notification has been escalated to another user. The notification is escalated if it has not been picked up by the initially assigned user after a predefined number of days since it was first created. |
| Escalation Date | This field shows when the notification has been escalated to another user. |
| Delegated | This check box shows if the notification has been delegated to another user. The user that is currently responsible for the notification can reassign it to another user. It is also possible to set up Delegation Rules to automatically reassign all notifications from one user to another within a specific time period. |
| Original User ID | This field shows the User that was initially assigned to the notification. |
History FastTab
| Field | Description |
|---|---|
| Date Created | This field shows the date when the notification was created. |
| Time Created | This field shows the time when the notification was created. |
| Original Severity | This field shows the initial severity level associated with the notification before it was escalated. |
Review
| Field | Description |
|---|---|
| Date Review Started | This field shows the date when the review process started. |
| Time Review Started | This field shows the time when the review process started. |
| Time to Review | This field shows how long it took for the notification to be picked up for review. It is calculated based on when the notification was first created and when the review started. |
Resolution
| Field | Description |
|---|---|
| Date Closed | This field shows the date when the review process ended. |
| Time Closed | This field shows the time when the review process ended. |
| Time to Close | This field shows how long it took for the notification to be closed. It is calculated based on when the notification was first created and when it was finally closed. |
Tip: The Go to Data Source action lets you explore the data behind the KPI calculations.
See also