This is the process when the customer comes to the collection store and collects items from an order.
To collect items from an order
Note: To be able to collect items, the items must have been picked first.
- On the POS, press the Customer Orders button to display the order list.
- Press the To Collect button to only display orders with items in a To collect state.
- Select the order to be collected, and then press the Collect button.
- Mark the items that are being collected by using Collect or Collect all, or scan the items using a barcode scanner.
- Press Confirm to complete the collection.
- If the Use Shelf Position check box on the Store Card is selected, you will be asked to enter information about where the order will be stored.
- At this point the POS will return to the Transaction screen to complete the order transaction.
- If you are collecting the last remaining items from an order, a calculation will be made to find out if the customer has made payments exceeding the item value, or if you were not able to deliver all the items from the order. In that case a refund amount will be calculated.
Note: It is also possible to find an order relating to a member contact. The Customer Order functionality uses the same functionality as The Click and Collect Process.
See also