Self-Service Kiosk

Adding a Self-Service Kiosk to your quick service restaurant allows your customers to create an order, modify their items, and finalize with a payment. When the order is paid for, it is instantly sent to the kitchen.

The order can be for one or more sales types, such as Eat-in and Takeaway.

The flow of a self-service order

See also

The flow of a self-service order

  • The Self-Service Kiosk is running, and the screen saver image is being displayed.
  • The customer touches the screen to start his or her ordering.
  • The customer selects which sales type to order (if there is more than one sales type to choose from).
  • The restaurant's menu hierarchy is displayed as a menu to order from. The customer selects items from the various categories. These can be:
    • Normal retail items
      • allow the user to select from item modifiers if they are set up for the item.
      • can have a selection of different units of measure.

    • Recipe items

      • allow you to skip ingredients from your recipe.
      • allow you to add item modifiers if they are set up for the item.
      • can have a selection of different units of measure.

    • Deals

      • display the default selection of the fixed deal items.
      • allow the users to select from modifiers to the fixed deal items. if they are set up for the deal item.
      • allow you to skip ingredients from your fixed deal items, if they are recipe items.
      • allow the customer to select modifiers to the deal, such as sides and drinks according to the deal modifier setup.

  • Every time an item is added to the cart, it is displayed on the right-hand side. The My order column and the Pay button are updated with the total price. When the Pay button is pressed, a preview (checkout view) of the whole order with all modifications is displayed. The order can be edited from the checkout view.

  • When customers decide to pay for the order displayed in the checkout view, they press the Pay button. At this point the system displays the LS Central POS in Payment mode.
  • The payment is set up to accept payments by credit card directly at the self-service station. On pressing Pay, the system prints a receipt with a queue counter . When the order has been paid for, it is sent to the kitchen according to the KDS routing settings and it can be viewed in a POS terminal that is set up to view the same sales type as the order has. Customers can then wait for their order to be called out or displayed on the customer-facing KDS displays.

During the ordering process, the customer can cancel the order. When an order is canceled, the system voids the ongoing transaction.

If the Self-Service Kiosk is left unattended when an order has been started, it will time out with a notification to the user, stating that if the screen is not touched, the order will be canceled. This notification has a timer counting down, and when the timer reaches 0, the transaction is canceled, and the Self-Service Kiosk returns to the idle screen.

If the Self-Service Kiosk is left in Payment mode and the Autologoff After (Min.) is set for the Kiosk POS terminal, the system voids the transaction, and the Self-Service Kiosk returns to the idle screen.

See also

How to: Set Up a Self-Service Kiosk